WHAT IS THE MINIMUM NIGHT STAY?
There is a one night minimum for our treehouses and a 2 night minimum for our Tiny houses. If the dates you want are already booked you can always add yourself to the waitlist, and if there is a cancellation we will contact you.
WHAT DO I NEED TO BRING?
We hope almost nothing, Our treehouses and tiny houses have soft towels and premium linen bedding. The tiny houses have as well a kitchen with all the cookware you need to create a good meal, with a fire pit and grill outside for those summer BBQs.
WHAT TIME IS CHECK-IN/ CHECK-OUT?
We don’t like rushing. We offer a leisurely check-out at 11am, and check-in is from 3pm.
We understand that sometimes things don't go quite to plan, if you do need to cancel your stay below are our cancellation terms:
If cancelled more than 12 weeks prior to your stay - you will receive a full credit note or refund for the amount you have paid.
If cancelled less than 12 weeks prior but more than 42 days prior to your stay - 30% of your deposit will be retained
If cancelled 42 days or less from your stay- 100% of your booking cost will be retained unless we are able to resell your dates, in which case we can offer you a full credit note.
We reserve the right to refuse any booking or cancel any bookings subject to refunding any sums you have paid without further liability on our behalf.
We cannot accept responsibility or pay any compensation where the provision of the holiday is prevented or affected by reason of circumstances that amount to “force majeure”. These include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic, pandemic and all similar situations beyond our control.
We strongly advise guests to take out holiday cancellation insurance in advance of their trip.
Where possible, we will try to help you change the date of your booking if you can no longer make it, however this is entirely at the discretion of our Customer Support team and if they cannot make a change, then the standard cancellation policy will apply. All date changes must be requested more than 8 weeks in advance of the original booking, otherwise standard cancellation policy will apply.
DAMAGES/BREAKAGES AND CLEANING
For damages or breakages: Guests are advised to check the accommodation unit/s for any damages or breakages found at the beginning of their stay and to inform Ryckevelde Food, Drinks, Nature! of any that they find. Please let us know if anything gets broken so we can replace it for our next guest. We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment of up to €100.
The cost of replacing keys lost by guests is charged at €20 each.
The guest is responsible for leaving the accommodation in good order, clean and tidy and in the same condition as they found the hut on arrival when vacating, guests must remove all food items and personal belongings and follow Ryckevelde instructions about where to place rubbish etc. and return any moved inventory items to each accommodation unit or they may be liable for extra cleaning costs. If the accommodation unit is not left in an acceptable condition and Ryckevelde has to carry out extra cleaning above and beyond what they would normally expect €20 will be charged.
It is the guest's responsibility to close windows and lock the cabins when they are not on site. Ryckevelde cannot be held responsible for the guest's personal property which is not locked away inside the cabin. Guests bringing their own bicycles should ensure they are locked and left outside the cabin, please bring locks with you. Ryckevelde cannot be held responsible for damage or theft to bicycles left on the property. Bicycles are not permitted inside the cabin.
NO SMOKING POLICY
The cabins are NO SMOKING PROPERTIES. Smoking is strictly prohibited inside the cabins. Failure to comply will result in an additional fee of €200 to cover deep cleaning and re-decoration. Any guests smoking outside of the hut are responsible for disposing of their cigarette buts in a bin and must not litter the surrounding area.